YMCA
Management

A fully-integrated solution to manage your business, designed to serve your members and staff.

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ACTIVE Net

ACTIVEWorks for YMCAs is your cloud-based SaaS partner, empowering YMCAs with the data and insights needed to build stronger communities. From engaging members, streamlining operations, and managing participation, our ACTIVE Net software is here to help your organization perform at its best.

Membership Management

Membership is at the core of your Y. Manage all aspects of your member base through one, web-based software system and save crucial hours for your staff. By utilizing ACTIVE's software tools and data management functionality, your staff can focus on the vision rather than paperwork.

  • Gain a 360-degree view of each member and your overall base
  • Automate recurring billing and member account management online
  • Track all member data, notes, history and more
  • Use data-driven insights to engage with targeted messages
  • Integrated access control at entry access points and via our Connect app
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Program and Activity Registration

ACTIVE Net’s online and in-person registration allows your members to conveniently access programs, activities, classes and more from anywhere, anytime. Using an intuitive website and program listings customized for your organization, you will see an increase in participation and find filling activities easier than ever.

Manage registrations, configure pricing, build waitlists, communicate with participants and run camp/activity sessions – all with one flexible system. Whether you’re putting on a fitness class, scheduling seasonal swim lessons, or hosting a recreational sports league, ACTIVE Net provides the tools you need to be successful.

  • Create priority registration windows for returning customers
  • Set up multi-person discounts for families registering more than one child
  • Manage waitlists and create priority registration options
  • Flexible registration options: open class registration at times chosen by you
  • Accommodate last-minute drop-in registrations
  • Book private lessons and one-on-one sessions with instructors
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Childcare Management

Delight parents with online and in-person registration options, calendars, flexible payment plans, auto-pay and easy, secure consumer access to vital information all in real-time. Free up staff from spending hours behind the desk and enable them to perform administrative duties while engaging with your community in person. Happier staff. Happier parents. Happier kids.

The ACTIVE Net Connect mobile app integrates seamlessly with ACTIVE Net Data, including the Childcare Management module enabling you and your staff to:

  • Perform check-in/check-out functionality from your mobile devices
  • Improve security with on-hand emergency medical and pick-up information
  • Save time by eliminating of manual processes
  • Electronically capture signatures
  • Engage with customers in the app
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Facility Management

Your facilities are gathering places for your community and central to your organization’s bottom line. Simplify scheduling, increase facility utilization and eliminate double-bookings with the ACTIVE Net Facility Management Module.

Facility Booking

Your time is better spent engaging your members than filling out and approving reservation requests. Facility Reservation allows customers to schedule courts, meeting rooms, picnic shelters, gyms, lockers, equipment and more. They can even search for facilities by name, type, amenities, site and geographic location.

  • Complete a new reservation in 3 simple steps: search for availability, reserve the facility and complete payment
  • Offer online reservations to your members, including waiver and permit management
  • Easy online reservation experience that includes an interactive, custom map and real-time calendar updates.
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Facility Operations

Easily manage bookings at any facility with advanced capabilities to support your growing business needs. Not only will your staff enjoy clear information on existing bookings and be able to make critical updates or create new reservations, you’ll have access to a wealth of insights on facility usage rates to maximize your revenue.

• Set pricing, waivers, and facility attributes to display
• Track, plan for and update existing reservations
• Manage complex tasks such as overnight bookings and conflict resolution

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Equipment

ACTIVE Net’s rental and lending software helps you run an efficient facility. It all adds up to better control and an improved experience for members and staff.

Customize your locker room and generate additional revenue with an enhanced online experience including a graphical locker room interface.

Save time recovering equipment and assigning damage fees with a fully-integrated system that includes inventory, reports and membership integration.

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"Engaging the community outside of our facilities is a true game-changing approach to the way we deliver operations today."

"It makes sense to choose a partner with the tools, experience and commitment to help us get there."

Jennifer Bolger, Vice President of Membership & Healthy Living
YMCA of Metro Los Angeles

Marketing and Communication

The ability to communicate with targeted segments of your membership is critical for retention and to build your programs and activities. That’s why the ability to engage your base is built into ACTIVE Net and available to every YMCA.

  • Create highly targeted lists based on customer demographics and activity history
  • Send emails and texts directly from ACTIVE Net
  • Offer online donations and fundraising, including campaign dashboards
  • Encourage social sharing with buttons built into registration
  • Expand your reach with programs listed on ACTIVE.com and ACTIVEkids.com.
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Reporting & Analytics

Accurate reporting and data-driven decisions are at the core of the ACTIVE Net product. Access the intelligent data insights you need to make key departmental decisions with interactive and intuitive reports. Get the full picture of each participant and member with data on what classes they take to when they use child care and how much they’ve donated.

  • Key standard reports designed for parks and recreation
  • Customize reporting for your specific needs in the ACTIVE Net Insights business intelligence tool
  • Gain visibility into all aspects of your department, from community engagement to facility rental trends
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ACTIVE Net Connect App

Operating various facilities and programs from one central location creates bottlenecks and restricts your ability to manage your programs efficiently. Your staff needs a way to access core functionality from anywhere in the facility. This frees them up to engage with customers both in-person and through app messaging. Seamlessly integrated with ACTIVE Net, our iOS mobile app, ACTIVE Net Connect, puts important information at your fingertips so you can stay on the go and involved with your community in real time. ACTIVE Net Connect integrates with ACTIVE Net data, including Activities, Programs, Child Care and Child Watch.

  • Activity check-in/check-out
  • Electronic signature capture
  • Improve audit and reporting capabilities
  • Attendance tracking
  • Membership validation
  • Account creation
  • Activity enrollment (coming soon)
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Security and Stability

Security breaches, back up failures and software downtime can be a thing of the past. ACTIVE Network maintains the Software as a Service (SaaS) industry’s best availability and security. Our state-of-the-art data centers, application infrastructure, and team of highly-skilled, highly-trained technology professionals set us apart from the competition. We promise your data will always be there when you need it. It will always be safe and secure.

Payment Processing

Secure payment processing is at the heart of all ACTIVE Network products. Our business is independently assessed for compliance to various security standards. In addition to the mandatory PCI compliance audit, we hold a current Level 1 Payment Processor Certification for all payment processing.

Level 1 certification involves undergoing rigorous third-party assessments and testing for over 200 controls. Our PCI compliance level covers everything from network security, to application security, to background screening of our employees. When we store your financial data, we take on the burden of PCI requirements for you, eliminating the pain of compliance in cost, time, and other resources.

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Data Management

Our state-of-the-art Tier 4 data center. Our multiple data centers provide a redundant cloud setting supported by highly-skilled technology professionals. As with all Active Network products, our data center provides our customers with a high degree of reliability, protection and scalability.

  • 100% uptime facility guarantee
  • 24/7 monitoring
  • 365 vulnerability and penetration testing
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Data Security

ACTIVE Network protects critical customer data contained in the database with backups on a regular basis throughout each day. We replicate both nightly incremental and full backups to a secondary server within the local data center for online storage and create tape backups for offsite storage. Online storage allows duplication of data to occur in near-real time versus the hours or days it may take to recover from tape-based media only.

Organizations can feel confident that ACTIVE’s platform is not only safe today but that it will scale tomorrow. Every day we push the limits of what technology is available to organizers because we’re truly inspired by what they do.

  • 99.9% percent uptime facility guarantee
  • 24/7 monitoring
  • Full suite of enterprise security tools
  • Regular vulnerability and penetration testing
  • Fully redundant cloud platform
  • Enterprise-class hardware
  • Lights-out operations
  • Self-healing capabilities
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Point of Sale

Point of sale software can be used wherever you make transactions. Whether your members are purchasing merchandise, buying an energy bar, registering for a class, booking a room or renting pool toys, ACTIVE Net’s POS software lets them make payments anywhere at your facility. Plus, they can put it all on one transaction.

  • Customizable to meet your POS interface needs
  • Set up new accounts on demand
  • Improve customer service and track purchases
  • Track inventory, vendors and gift cards
  • Reduced cash handling errors
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API Integrations

ACTIVE Net Gateway API Services streamline your members’ user experience by facilitating seamless interconnectivity across your technology ecosystem. Put simply, it allows you to automatically connect your ACTIVE Net data to the technology and software you use most.

  • Increase engagement with better communications
  • Out of the box integrations with select partners
  • Public API integration capabilities available for third-party vendors
  • Gain real-time business insights to make informed decisions
  • Reduce data entry errors
  • Improve conversion rate for online registration and membership
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YMCA of Metropolitan Los Angeles

Download the Case Study

YMCA Solutions Overview

Download the Overview

San Antonio YMCA

Download the Case Study

Financial Benefits of Membership

Download the Whitepaper

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